Comments and complaints

We endeavour to provide a high standard of service for our patients. However if you have any complaints please ask at reception for a complaints form, which will be dealt with following the practice complaints procedure.

Please put any compliments or suggestions in writing for the attention of Dr Mittal.

We encourage patients feedback. Please fill out our Friends and Family Questionnaire, available from reception or via the link here

Note: changes on 1 July 2023  

  • From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing. Rather than contacting NHS England, complaints will be made to directly to NHS Cheshire and Merseyside.


  • Members of the public will still be able to make a complaint to the provider. This is NOT changing. 


  • Members of the public with ongoing complaints received on/after 1 July 2022 will receive a letter from NHS England informing them that NHS Cheshire and Merseyside will take responsibility for the handling of their complaint.


  • Members of the public with any ongoing complaints received before 1 July 2022 will receive a letter from NHS England informing them that their complaint will be retained by NHS England. 

If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, you should contact NHS Cheshire and Merseyside.   

There are many organisations that provide information about how to provide feedback or make a complaint about healthcare services. These are some of the main ones. 


HealthWatch Liverpool

HealthWatch Liverpool is a service that provides practical support for people who want to complain about an NHS service. More information can be found on the Healthwatch website.

Contact details for Healthwatch Liverpool;

4th Floor 151 Dale Street

Liverpool L2 2AH

Tel: 0300 77 77 007